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Contact Center 2025 – The Technology Side

While cloud-based contact centers are hardly a new technology, they remain a critical element in unlocking future innovations.¬†Due to higher processing, storage and bandwidth capabilities, the cost and flexibility of running and operating a cloud-based contact center cannot outweigh the…

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Contact Center 2025 – The consumer side

In a world where consumers are connected to the Internet, and each other, on a permanent basis, expectations on customer support are fundamentally changing. In this always-on economy, emerging generations of digital natives require instant attendance and resolution of their…

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